Foot Orthotics | Orthopaedic shoes — Adults orthopaedic and diabetic footwear

01254 503333
Approved NHS Supplier of Bespoke Orthoses

Terms of Use


The expression ” the Company”  shall mean Reed Medical Limited the expression ” the customer” shall mean the person(s) or company to whom this document is addressed.


The conditions that follow shall form the basis of all contract(s) between the Company and the customer. All orders, in whatever terms, are accepted by the Company subject to the following conditions. No modifications of these conditions by the Company its servants or agents or otherwise howsoever shall be effective unless confirmed in writing by the Company. Previous dealings between the Company and the customer shall not modify, vary or replace these terms in any way whatsoever The signing by the Company of any of the customers documentation shall not imply any modification of or have the effect of modifying these conditions. Acceptance of goods from the Company shall be conclusive evidence before any Court or Arbitrator that these conditions apply.


All descriptions and illustrations, whether made orally or in writing or otherwise, communicated to the customer are intended merely to present a general idea of the goods described therein and nothing contained in any of them shall form any part of the contract. When a sample of the goods has been exhibited to and inspected by the customer it is hereby agreed that such sample was so exhibited and inspected solely to enable the customer to judge for himself the quality of the bulk. Colours may vary and are subject to change without notice: however all efforts will be made to ensure consistency.


Our standard delivery charge for orders over £30.00 is £6.50 and delivery is made by Fedex UK. Deliveries of items under £30.00 are sent via Royal Mail which usually takes 1 – 4 working days from despatch. This applies to addresses in the mainland UK only. For deliveries to the Scottish Highlands an Islands, Northern Ireland, the Channel Islands, Isle of Man and other off shore UK areas please contact us on 01254 503333 to obtain a delivery cost.

We aim to despatch orders where goods are in stock within 24 hours of receipt. Occasionally it may take up to 48 hours (we do not despatch at weekends or on bank holidays).

If you have received the products and wish to return them you must take reasonable care of the products and not use them. Go to our website and send us an email to let us know you wish to return your item. It would also be very helpful if you could let us know the reason that you wish to return the product so that we can improve it. Remember to include your Name, Address and telephone number in the parcel so that we can contact you when we receive your return.

Products can be returned to us at the address set out below in these Terms and Conditions the cost of which must be paid for by you.


We wish you to pay through our website whenever possible. if you are experiencing difficulities you can call our customer services who will be able to help or take payment over the phone.


Products shown on this website may not always be in stock. If any of your chosen items are not in stock you wil be advised of our best estimate of availability and deliver date a the time you place your order. Please note that an indication of such dates is an estimate only, and does not constitute a contractual obligation by Foot orthotics to supply goods by  a cetain date. However, if availability is unduly delayed we will use our best endeavours to keep you informed.


Please note that the colour of images shown on this website may be affected by the technology you use to access it. Whilst we do our best to faithfully reproduce colours some variatio may occur.


When you place an order, either on line or by telephone, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you  know.


We are pleased to offer a no-quibble cancellation ploicy which is in addition to your statutory rights. Should your purchase disappoint in any way you may normally cancel your purchase provided you notify us before or within 14 days after delivery. Your product must be complete, unused and in "as new" condition (if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.(See section 5 delivery and returns).


All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage unpon delivery please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, ten you must infomr us iwth 48 hours of receipt. In either case, we iwll then arrange re-delivery of replacement goods as soon as possible.


Sales on this website are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover the Foot orthotics website. Any other website to which you link from this site may be governed by their own terms and conditions. We accept no responsibilty or liability for the content of websites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

Footorthotics.­org is a trading name of Reed Medical Ltd, Greenbank Mill, Gladstone Street, Blackburn, Lancs BB1 3ES.

We do not guarantee that this website will be compatible with all customers computers.


Reed Medical Ltd owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcas, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent.