I haven't received my order
If you haven’t received your order and the value was under £30.00, before contacting us please check with your local Royal Mail delivery office to see if they have your parcel. Often cards aren’t left when deliveries fail. If your order was over £30.00 Fedex UK will be delivering and if they have missed you there should be a card advising when they will try again or where you can pick it up from. If you have not received it after 5 days please contact us by email and we will contact Fedex for you.
We generally allow 10 working days from despatch before we resend a parcel so if you haven’t received the delivery by then please email us and we will send your goods again.